The Customer Support Executive will provide timely, empathetic assistance to customers across phone, WhatsApp, email, and other channels while resolving issues efficiently and ensuring smooth transaction experiences. This role requires an ND holder in a management-related discipline to monitor transactions, maintain accurate interaction records, collaborate with cross-functional teams including Compliance and Finance, and meet quality performance targets within a fast-paced fintech environment.

• Job Location: Yaba, Lagos
• Employment Type: Full-Time
• Salary: Competitive + HMO

Limited information about the hiring company was provided at the time of listing. This opportunity is for a fintech organization seeking a proactive female customer support professional to manage client inquiries and transaction monitoring within their Yaba operations. Applicants are advised to review the official job page for full and updated company information.

• Respond promptly to customer inquiries via phone, WhatsApp, email, and other channels.
• Provide accurate information on products, services, and transaction processes.
• Resolve complaints professionally within agreed timelines and escalation protocols.
• Monitor customer transactions and deliver timely status updates proactively.
• Escalate unresolved issues to appropriate internal teams with full context.
• Maintain accurate records of all customer interactions using internal systems.
• Build strong relationships through consistent, high-quality service delivery.
• Collaborate with Operations, Compliance, Finance, and Sales to ensure satisfaction.
• Follow up on pending requests until complete resolution is achieved.
• Meet established customer service KPIs and quality performance targets consistently.

• National Diploma (ND) in Business Administration, Marketing, Public Administration, Office Technology & Management, Banking & Finance, Accounting, Economics, Mass Communication, HRM, or related management discipline (Mandatory).
• Minimum of 1 year experience in Customer Service, Front Desk, Sales Support, or Call Centre operations is an added advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution capabilities.
• Ability to multitask effectively in a fast-paced fintech environment.
• Good proficiency in Microsoft Office applications.
• High level of professionalism, empathy, and attention to detail.
• Willingness to learn quickly and adapt to evolving processes.
• Female candidates only as specified in job title.

What We Offer

• Competitive salary structure.
• Health Maintenance Organization (HMO) coverage.
• Career growth and professional development opportunities.
• Supportive and collaborative work culture.
• Exposure to the dynamic fintech industry sector.
• Ongoing learning and training programs.

How to Apply

Interested candidates should send their CV to careers@coinstick.co with the subject line: "Customer Support Executive Application".

Why This Job Might Be a Good Fit

This position is ideal for an ND graduate in Yaba seeking entry into the growing fintech sector with comprehensive benefits including HMO coverage. It offers hands-on exposure to financial transaction support and cross-functional collaboration while providing structured career development pathways in a supportive environment that values empathy, precision, and continuous learning in digital finance operations.

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