The Customer Support Executive will respond to customer enquiries across WhatsApp, Instagram, social media, email, and phone, assist with product enquiries and orders, process orders, make outbound calls to confirm orders, coordinate with the delivery/logistics team, handle complaints, and maintain accurate records. This role requires a candidate with strong customer service and communication skills.

• Job Location: Ogudu, Lagos
• Employment Type: Full-Time (Onsite)
• Salary: ₦200,000 – ₦250,000 Net Monthly + Performance-Based Incentives

Our client is a fast-growing Beauty & Cosmetics and E-commerce company committed to helping women feel confident, bold, and beautiful through high-quality beauty products. The organization is dedicated to delivering exceptional customer experiences and driving online sales.

• Respond to customer enquiries and messages across WhatsApp, Instagram, social media platforms, email, and phone calls.
• Assist customers with product enquiries, recommendations, pricing, availability, and orders.
• Create and process customer orders accurately through the company's e-commerce/order management system.
• Make outbound calls to customers to confirm orders, clarify information, and provide updates when necessary.
• Contact customers to confirm their availability and address details before or during delivery.
• Coordinate communication between customers and the delivery/logistics team to ensure smooth order fulfilment.
• Follow up with customers regarding pending, delayed, or completed orders.
• Handle customer complaints and enquiries professionally, escalating complex issues when necessary.
• Maintain accurate customer and order records.
• Follow up with customers after delivery where necessary to ensure a satisfactory experience.
• Maintain a professional and helpful tone across all customer interactions.

• 2–3 years of experience in customer service, customer support, sales, e-commerce, or a related role.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Comfortable communicating with customers through WhatsApp, social media, email, and phone calls.
• Good computer skills and ability to learn and use e-commerce/order management systems.
• Strong attention to detail, particularly when processing customer orders.
• Ability to multitask and manage several customer conversations simultaneously.
• Patient, proactive, organized, and solution-oriented.
• Must be comfortable working fully on-site in Ogudu, Lagos.
• Candidates who live in or around Ogudu and nearby areas are strongly preferred.

How to Apply

Interested and qualified candidates should Apply here .

Why This Job Might Be a Good Fit

This role is ideal for an experienced customer support professional based in or near Ogudu with 2–3 years of experience in customer service or e-commerce. It offers a competitive net salary, performance-based incentives, and the opportunity to work with a fast-growing beauty brand.

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