This Customer Support Intern role focuses on being the first point of contact for customers of an industry-leading logistics tech enterprise. The Intern will deliver exceptional support across multiple channels, troubleshoot inquiries, and help shape a seamless user experience. Day-to-day work covers email, chat, and phone support in a hybrid setup based in Lagos.

• Job Location: Lagos, Nigeria
• Employment Type: Internship (Hybrid)
• Salary: Not stated

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

• Respond to customer inquiries via email, chat, and phone with speed, empathy, and accuracy
• Troubleshoot basic user and technical issues, escalating complex bugs to the engineering team
• Gather actionable customer feedback and trend insights for the Product and Marketing teams
• Maintain high customer satisfaction (CSAT) ratings through timely follow-ups and clear resolution

• HND or Bachelor's Degree in a relevant field is an advantage
• Minimum of 1 year relevant customer service experience
• Proficiency in Customer Relationship Management software (Zoho Desk/CRM preferred)
• Good knowledge of Microsoft Office Suite and quick adaptability to digital tools
• Excellent written and verbal communication skills with a professional, empathetic tone
• Strong ability to think on your feet, prioritize tasks, and manage high ticket volume effectively under pressure
• Must be ready to resume immediately upon selection

How to Apply
Interested candidates should send their updated CV to Ugbajaj@gmail.com with "Customer Support Intern" as the email subject.

Why This Job Might Be a Good Fit
This role suits someone with early customer service experience who wants hands-on exposure to logistics tech support rather than a generic call centre role. Because the position covers multi-channel support, troubleshooting, and feedback collection, it builds practical support skills that transfer across logistics, SaaS, and tech companies.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs.

What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections or outcomes.

Disclaimer
This website does not act as an employer, recruiter, or training provider. Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest job listings in Lagos to find roles that match your skills.