This Customer Support role focuses on delivering high-quality support across phone, email, and live chat while assisting members with essential account tasks and inquiries. The Support Representative will guide users through dashboard navigation and profile configuration while maintaining accurate records in CRM systems. Day-to-day work covers issue resolution, follow-ups, and professional service delivery in a hybrid setup based in Abuja.

• Job Location: Abuja, Nigeria
• Employment Type: Full-time (Hybrid)
• Salary: Not stated

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

• Manage incoming and outgoing communications via phone, email, and live chat in a professional manner
• Offer clear, sequential instructions to help users navigate the dashboard, configure their profiles, and resolve general membership questions
• Record all client interactions, issues, and requests with precision within the CRM or CSMS ticketing platform
• Execute follow-up calls on unresolved matters to achieve first-contact resolution and maximize customer happiness

• Proven ability to handle diverse customer inquiries across various communication platforms effectively
• Strong skills in providing clear, step-by-step technical guidance
• Experience with accurate data entry and maintaining detailed records in customer relationship management systems
• A commitment to resolving issues promptly and ensuring high levels of client satisfaction

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone with early customer support experience who wants to work across multiple channels in a financial services environment rather than a single-format helpdesk. Because the position covers technical guidance, CRM record-keeping, and follow-ups, it builds practical support skills that transfer across fintech, banking, and professional services.

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