This Customer Support Officer role focuses on providing high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The Officer will resolve customer enquiries, technical issues, and service-related concerns while delivering a consistent experience aligned with the Bank's standards and values. The role reports to the Regional Team Lead and serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution.

• Job Location: Ogun State
• Employment Type: Full-time
• Salary: Not stated

Ranked by the Financial Times in 2024, Moniepoint is Africa's fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. The company's mission is to enable financial happiness for every African, everywhere. Moniepoint cultivates a culture of innovation, teamwork, and growth.

• Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests
• Log all customer support requests accurately for tracking and follow-up
• Coordinate with relevant internal teams to ensure timely resolution of customer issues
• Escalate complex or unresolved issues to the Regional/State Team Lead as required
• Adhere to approved communication scripts, service guidelines, and operational procedures
• Collect and document customer feedback on products and services to support continuous improvement
• Identify customer needs and offer appropriate solutions to ensure satisfaction
• Build and maintain strong, trust-based relationships with customers through clear and effective communication
• Maintain confidentiality and data privacy of customer information at all times

• Minimum of 1–2 years of relevant customer service or support experience
• Minimum educational qualification of BSc or HND
• Must have completed NYSC or possess a valid exemption/exclusion certificate
• Excellent written and verbal communication skills, specifically for handling walk-ins and managing WhatsApp group communications
• Strong problem-solving and issue-resolution abilities
• Customer-centric mindset with high empathy and emotional intelligence
• Ability to collaborate effectively with internal cross-functional teams
• Meticulous attention to detail for tracking, documentation, and data logging
• Strict adherence to operational procedures, data privacy, and confidentiality guidelines

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone who wants front-line fintech experience with a company operating at national scale, handling both walk-in customers and WhatsApp-based support. Because the position emphasizes logged feedback feeding into service improvements, it builds practical customer support skills that transfer across banking, fintech, and service operations.

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