The Customer Support Officer will provide high-quality, timely, and professional support to walk-in customers and customers in WhatsApp Groups, resolving enquiries, technical issues, and service-related concerns.

• Job Location: Oyo (Ibadan – Bodija or Challenge Road)
• Employment Type: Full-Time
• Salary: Not stated

Ranked by the Financial Times in 2024, Moniepoint is Africa's fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. The company's mission is to enable financial happiness for every African, everywhere.

• Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts, service guidelines, and operational procedures.
• Collect and document customer feedback on products and services to support continuous improvement.
• Identify customer needs and offer appropriate solutions to ensure satisfaction.
• Build and maintain strong, trust-based relationships with customers through clear and effective communication.
• Maintain confidentiality and data privacy of customer information at all times.

• Minimum of 1–2 years of relevant customer service or support experience.
• Minimum educational qualification of BSc or HND.
• Must have completed NYSC or possess a valid exemption/exclusion certificate.
• Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications).
• Strong problem-solving and issue-resolution abilities.
• Customer-centric mindset with high empathy and emotional intelligence.
• Ability to collaborate effectively with internal cross-functional teams.
• Meticulous attention to detail for tracking, documentation, and data logging.
• Strict adherence to operational procedures, data privacy, and confidentiality guidelines.

How to Apply:
Interested and qualified candidates should Apply here.

Why this job might be a good fit:
This role is suitable for a customer-focused professional with 1–2 years of customer service experience, strong communication and problem-solving skills, and a commitment to delivering exceptional support in a fast-growing fintech environment.

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