The Customer Support Officer will be the first port of call for customers and the internal advocate for customers, working with various teams to ensure quick resolution of issues.

• Job Location: South, North, East & West Nigeria
• Employment Type: Full-Time
• Salary: ₦127,000 + Monthly Performance Bonus (15% of base pay)

A company is seeking a Customer Support Officer to develop customer relationships that promote retention and loyalty, improving customer lifetime value and reducing churn.

• Provide quick and high-quality customer service through prompt and useful responses to customer queries (WhatsApp groups & Walk-in customers).
• Ensure every customer support request is logged for tracking, follow-up with relevant stakeholders to ensure prompt resolution.
• Adhere to scripts and guidelines for customer interactions.
• Escalate complex issues to state team leads for timely resolution.
• Participate in training programs to improve skills and knowledge.
• Solicit customer feedback on product features and capabilities.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Follow communication procedures, guidelines, and policies.
• Ensure confidentiality with customer information.

• 1 - 2 years of relevant work experience.
• Minimum of BSc or HND.
• Must have completed NYSC or holds an exemption/exclusion letter.
• Be resident in the state of assignment.
• Strong communication skills (Written, Verbal skills and Listening Skills).
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Problem solving & conflict resolution skills.
• Patience & empathy when dealing with customer concerns.

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role is ideal for a customer support professional with 1–2 years of experience based in any of Nigeria's regions. It offers a competitive salary with performance bonus and the opportunity to work in a customer-focused environment.

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