We are seeking a Customer Support Representative to respond to customer inquiries via WhatsApp, phone calls, and social media, confirm and process orders, follow up on deliveries, handle complaints, and coordinate with logistics partners.

• Job Location: Remote (Nigeria)
• Salary: ₦70,000 + performance bonuses
• Employment Type: Full-time

Anify Enterprise is a fully remote Nigeria-based eCommerce company specializing in home improvement products. The company partners with 24 logistics companies for nationwide delivery and has plans to expand across Africa.

• Respond to customer inquiries via WhatsApp, phone calls, and social media
• Confirm and process customer orders accurately
• Follow up with customers to ensure successful delivery
• Handle complaints and resolve issues professionally
• Coordinate with logistics partners to track and update deliveries
• Escalate unresolved issues when necessary
• Maintain proper records of customer interactions and orders
• Ensure a smooth and positive customer experience from order to delivery

• OND / HND / B.Sc (Business Admin, Marketing, or related field preferred)
• 1–2 years experience in customer service or e-commerce
• Strong communication and interpersonal skills
• Experience using WhatsApp Business and social media platforms
• Ability to handle high-volume chats and calls efficiently
• Must have a laptop and smartphone with reliable electricity and internet
• Organized, responsive, and solution-oriented

How to Apply
Send your CV + a short introduction to: roaringgadgets@gmail.com 
Subject: Application – Customer Support Representative

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