The Customer Support Representative will provide next-level service to MaxPreps customers, resolving issues efficiently and transforming fans into raving promoters of their experience.

• Job Location: Remote (Work from Anywhere)
• Employment Type: Full-Time
• Salary: Not stated (includes benefits such as medical insurance, dental, vision, life and disability insurance, Employee Emergency Fund, company equity, open PTO policy, and 401K plan with company match)

PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, its family of brands—including GoFan, NFHS Network, and MaxPreps—empowers schools with innovative solutions and exceptional service. The company's fan engagement platform offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one place, trusted by thousands of schools across the country.

• Answer phones and provide excellent support for any troubleshooting with customers.
• Reply to customer service tickets via email for timely resolution.
• Enter high school sports rosters, schedules, and scores with a high level of accuracy and efficiency.
• Import data through in-house software.
• Utilize MaxPreps live-scoring tools to cover football games on Fridays and Saturdays.
• Increase customers' brand loyalty by providing exceptional service.
• Decrease resolution time by diagnosing issues more quickly and efficiently handling tickets.
• Reduce the number of channels a customer needs to touch to resolve an issue.

• Knowledge of the Windows 10 Operating System.
• Excellent written and verbal communication while being comfortable answering phone calls and responding to support emails.
• Strong understanding of fan culture and passion for the entertainment or sports industry.
• Must be a high school graduate to apply; college students or graduates preferred.
• Experience with Zendesk is a plus.
• Experience with Microsoft Office Suite is preferred.
• Customer Support experience is preferred.

How to Apply:
Interested candidates should Apply here.

Why this job might be a good fit:
This role is suitable for a customer-focused individual with strong communication skills who is passionate about sports and fan culture. It offers the opportunity to work remotely while providing exceptional service to a leading high school sports platform, with comprehensive benefits and growth opportunities.

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