The Customer Support Representative will be the first point of contact for customers, providing fast, helpful responses via email, chat, and phone, and ensuring customers feel taken care of.

• Job Location: Lagos (Remote)
• Employment Type: Full-Time
• Salary: $450 – $570 per month

Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. The company helps organizations get high-quality support across roles like executive assistance, admin support, customer support, sales support, recruiting support, operations support, and other business functions.

• Answer customer messages by email, chat, and phone, quickly and kindly.
• Solve common questions yourself: billing, account status, how things work, document requests.
• For bigger issues, pass them to the right team with clear notes so the customer never has to repeat themselves.
• Handle urgent problems fast: know who to alert and keep the customer updated until it's fixed.
• Always tell the customer what happens next and when.
• Keep clear notes on every conversation.

• Excellent written English—clear, warm, and fast (most of this job is writing to customers).
• 2+ years in customer support, customer service, virtual assistance, or BPO.
• Comfortable working US hours, including some evenings and weekends.
• Calm and clear when things get busy or stressful.
• Organized, able to juggle many conversations without dropping any.
• Comfortable learning new support and chat tools.
• Reliable home internet, a quiet workspace, and a backup internet plan.
• Nice to have: Experience using a helpdesk or ticketing tool (Freshdesk, Zendesk, HubSpot, Intercom), and background in staffing, recruiting, or virtual assistants.

How to Apply:
Interested candidates should Apply here.

Why this job might be a good fit:
This role is ideal for an experienced customer support professional in Lagos who enjoys fast-paced problem-solving and writing. It offers fully remote work with US hours and a competitive monthly salary in USD.

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