The Customer Support Representative will answer inbound calls, respond to customer inquiries, provide accurate information, assist with troubleshooting, and resolve complaints.

• Job Location: Magodo Phase 1, Lagos
• Employment Type: Full-Time
• Salary: ₦200,000

Nexsource Technologies is an outsourcing company based in Magodo, Lagos State, Nigeria, specializing in customer service outsourcing, administrative support, and customer support roles.

• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Provide accurate information about products, services, policies, or procedures.
• Assist customers in troubleshooting issues or resolving complaints.
• Record customer interactions, transactions, comments, and complaints in the CRM system.
• Maintain accurate and up-to-date customer records.
• Adhere to company policies, call scripts, and quality assurance guidelines.
• Follow data privacy and confidentiality rules.
• Meet performance metrics such as call handling time, customer satisfaction scores, and resolution rates.

• Bachelor's degree/HND.
• 2 years customer support experience.
• Excellent communication and ability to multitask.
• Punctual, trustworthy, and able to work with minimal supervision.
• Fast learner.

How to Apply
Interested candidates should send their resume to hr.nexsourcetechnologies@gmail.com and fill in the survey form: Apply here.

Why This Job Might Be a Good Fit
This role is ideal for an experienced customer support professional based in Magodo. It offers a competitive salary with accommodation provided.

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