This opportunity is for a reputable logistics company in Surulere seeking a proactive Customer Support Representative to manage client inquiries and shipment tracking. The role requires an HND/B.Sc. holder with 1-2 years of customer service experience to resolve complaints, provide timely delivery updates via phone/email/WhatsApp, and maintain accurate records within a fast-paced operational environment requiring immediate resumption.

• Job Location: Surulere, Lagos (On-site)
• Employment Type: Full-Time
• Salary: Not stated
• Resumption: Immediate

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

• Respond promptly to customer inquiries via phone, email, and WhatsApp.
• Resolve customer complaints efficiently and provide timely, effective solutions.
• Track deliveries accurately and proactively provide shipment status updates.
• Maintain precise customer records and support documentation systematically.
• Escalate complex or unresolved issues to appropriate departments with full context.
• Deliver exceptional customer service while upholding professional standards consistently.
• Coordinate with operations teams to ensure seamless information flow regarding shipments.
• Handle high volumes of inquiries without compromising quality or accuracy.

• HND/B.Sc. in any relevant discipline (Required).
• Minimum of 1–2 years’ experience in customer service roles.
• Experience in the logistics industry is an added advantage.
• Excellent verbal and written communication skills for multi-channel support.
• Strong problem-solving abilities and interpersonal effectiveness.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to thrive and remain composed in a fast-paced environment.
• Availability for immediate resumption upon selection.

How to Apply

Interested and qualified candidates should send their CV to fayolabiodun@gmail.com with the subject line: "Customer Support Representative". Only shortlisted candidates will be contacted.

Why This Job Might Be a Good Fit

This position is ideal for a detail-oriented customer service professional in Surulere seeking stable employment in the essential logistics sector with immediate start availability. It offers hands-on exposure to supply chain coordination and client relationship management where responsiveness directly impacts operational efficiency, supported by structured processes and clear escalation pathways in a dynamic delivery-focused environment.

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