The Customer Support / Sales Onboarding Agent will engage customers at the point of sale, onboard them onto purchased products, educate customers on product features and usage, resolve basic inquiries, and meet onboarding and productivity targets.

• Job Location: Maryland, Lagos (Must reside in Maryland or nearby environs)
• Employment Type: Full-Time (Onsite)
• Work Schedule: 24/7 operation (Rotational shifts, including weekends and public holidays)
• Salary: ₦100,000 Net per month

MwangaHR is a recruitment and HR services company hiring on behalf of a client in a fast-paced call center environment. The role focuses on customer engagement and product onboarding.

• Engage customers via calls or other approved channels.
• Educate customers on purchased products and guide them through onboarding.
• Clearly explain product features, benefits, and usage.
• Resolve basic customer inquiries and escalate complex issues appropriately.
• Ensure accurate capture and documentation of customer information.
• Meet daily and weekly onboarding, quality, and productivity targets.
• Adhere strictly to call scripts, onboarding procedures, and compliance guidelines.
• Deliver a professional and positive customer experience at all times.
• Work collaboratively with Team Leads and QA to improve performance and service quality.

• Minimum of OND / HND / B.Sc. qualification.
• Previous experience in customer service, call center, or sales is an added advantage.
• Good verbal communication and interpersonal skills.
• Quick to learn new products and processes.
• Customer-focused mindset.
• Strong typing skills with high speed and accuracy.
• Fluency in English and any other local language (Hausa, Igbo, or Yoruba) is an added advantage.
• Basic computer literacy and ability to use CRM or call systems.
• Ability to work 24-hour rotational shifts, including weekends and public holidays.
• Must reside in Maryland, Lagos, or nearby environs.

How to Apply:
Qualified and interested candidates should fill out the Google Form attached and upload an updated CV. Apply here.

Why this job might be a good fit:
This role is suitable for a confident, customer-focused individual with strong verbal communication skills, basic computer literacy, and the ability to work rotational shifts (including weekends and holidays), looking for a full-time onsite role in Maryland, Lagos with a competitive net monthly salary. Fluency in a local language (Hausa, Igbo, or Yoruba) is an added advantage.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer
This website does not act as an employer, recruiter, or training provider. Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest job listings to find roles that match your skills.