Customer Support / Service Representative Job at Vonza.africa, Lagos

Vonza.africaLagosFull-Time

Job Description

The Customer Support / Service Representative will respond to customer inquiries via email, live chat, and social media, resolve issues, guide users on platform product use, escalate technical or billing issues, and maintain a friendly, professional brand tone.

  • Job Location: Lagos, Nigeria (Must reside in Lagos)
  • Employment Type: Full-Time (9–5)
  • Salary: Not stated

About the Company

Vonza.africa is a company operating in the technology/platform space. Additional company details were not provided at the time of publication.

Key Responsibilities

  • Respond to customer inquiries via email, live chat, and social media.
  • Resolve customer issues clearly and politely within set response times.
  • Guide users on how to use the platform product (basic onboarding & walkthroughs).
  • Escalate technical or billing issues to the right team.
  • Follow up to ensure issues are fully resolved.
  • Maintain a friendly, professional brand tone at all times.

Required Skills

The employer did not specify formal requirements for this role at the time of listing. Eligibility criteria, experience level, and other conditions are determined by the hiring organization. Candidates must reside in Lagos, Nigeria.

How to Apply:
Interested candidates should send their CV to africa@vonza.com.

Why this job might be a good fit:
This role is suitable for a friendly, professional, and customer-focused individual who enjoys guiding users, resolving issues, and maintaining brand tone across multiple support channels in a full-time 9–5 role in Lagos.

About This Listing
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Disclaimer 
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Customer Support / Service Representative Job at Vonza.africa, Lagos | Jobdockets