Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

The Customer Support Specialist will handle complex customer issues, payment-related escalations, and provide high-quality support across IMTO services while ensuring compliance and service excellence.

• Resolve customer inquiries related to payments, transfers, FX, and settlement issues
• Handle escalations and complex cases professionally and efficiently
• Collaborate with Operations, Treasury, and Compliance teams to resolve issues
• Ensure adherence to SLAs, service standards, and regulatory requirements
• Document customer interactions and maintain accurate service records
• Contribute to process improvement and service optimization

• 3–5 years experience in customer support within payments, fintech, or IMTO
• Strong understanding of payment flows, transaction lifecycle, and service resolution
• Excellent communication and problem-solving skills
• High attention to detail and customer empathy
• Ability to work in a fast-paced, regulated environment

How to Apply: send cv to olufisayo@mynairagram.com

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