This Customer Support Specialist role focuses on being the friendly, reliable point of contact for members reaching out with questions or issues at a fast-growing boutique fitness studio group. The Specialist will support on-site trainers with occasional urgent requests while communicating exclusively in writing via chat, WhatsApp, or email. Day-to-day work covers member support and brand representation in a fully remote, part-time setup.

• Job Location: Remote (Nigeria)
• Employment Type: Part-Time (with room to grow)
• Salary: Not stated

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

• Be the friendly, reliable point of contact for members reaching out with questions or issues — bookings, account questions, refunds, and similar requests
• Support on-site trainers with occasional urgent requests
• Communicate exclusively in writing (chat/WhatsApp/email — no phone calls required)
• Represent the brand's tone in every interaction: warm, down-to-earth, and genuinely helpful

• Excellent written English
• Genuine empathy and strong people instincts — you read tone well and respond with warmth, even to a frustrated message
• Good judgment and comfort making sensible decisions independently
• Reliability and a sense of ownership — this is a small, remote-first team
• Comfortable working early mornings, evenings, and/or weekends
• German is a plus, but not required
• No specific software experience is required — full training is provided

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone with strong written communication and empathy who wants flexible, remote member support work rather than a scripted call centre role. Because the position covers bookings, refunds, and brand representation for a growing fitness studio group, it builds practical customer support skills that transfer across wellness, hospitality, and remote service businesses.

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