The Customer Support Specialist will resolve customer enquiries across email and chat with a warm, professional tone, use AI-powered support tools, identify and escalate compliance-sensitive situations, troubleshoot account and transaction issues alongside Engineering and Compliance, and surface patterns in recurring issues to Product and Operations.

• Job Location: Nigeria / Ghana
• Employment Type: Full-Time
• Salary: $450 per month

WeWire is a fintech app that lets people send, receive, hold, and swap currencies across mobile money, bank transfers, and stablecoins. The company is focused on building trust through fast, accurate, and empathetic customer support.

• Resolve customer enquiries across email and chat with a warm, professional tone.
• Use AI-powered support tools to move faster, while knowing when human judgment has to take over.
• Identify and escalate compliance-sensitive situations (fraud, KYC, regulatory complaints).
• Troubleshoot account, transaction, and app issues alongside Engineering and Compliance.
• Surface patterns in recurring issues to Product and Operations.

• 2+ years in Customer Support or Customer Success, ideally in a fast-paced digital product.
• Hands-on experience with Help Scout, Intercom, or similar.
• A background in fintech, financial services, or payments.
• Comfort with AI-assisted tools and evolving workflows.
• Strong written communication and excellent judgment under pressure.
• A working grasp of compliance fundamentals (KYC/AML basics, data privacy, escalation), or the ability to learn them quickly.

How to Apply:
Interested candidates should send their CV to hr@wewire.com with the subject line "Customer Support Specialist" and a short note on why you're a fit.

Why this job might be a good fit:
This full-time role offers an experienced customer support professional the opportunity to work in the fast-growing fintech space in Nigeria or Ghana with competitive USD pay. It is ideal for someone with strong judgment and fintech experience who enjoys troubleshooting and building user trust.

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