The Customer Support Specialist will serve as the primary point of contact for members of a boutique fitness studio group, handling inquiries regarding bookings, accounts, and refunds via written communication. This fully remote role requires excellent written English and genuine empathy to represent a warm, down-to-earth brand tone while supporting both members and on-site staff outside regular hours.

• Job Location: Remote
• Employment Type: Part-Time
• Salary: Not stated

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

• Respond to member inquiries regarding bookings, account questions, and refunds via chat, WhatsApp, or email.
• Support on-site trainers with occasional urgent requests.
• Communicate exclusively in writing without phone calls.
• Represent the brand's warm and helpful tone in every interaction.
• Make sensible decisions independently using good judgment.
• Work flexible coverage windows including early mornings, evenings, or weekends.

• Excellent written English skills.
• Genuine empathy and strong people instincts with the ability to read tone accurately.
• Good judgment and comfort making independent decisions.
• Reliability and a sense of ownership within a small remote team.
• Comfortable working early mornings, evenings, and/or weekends.
• German language proficiency is a plus but not required.
• No specific software experience required as full training is provided.

How to Apply

Interested candidates should Apply here.

Why This Job Might Be a Good Fit

This position is ideal for an empathetic communicator seeking a flexible remote role that values warmth and independent judgment over scripted responses. It offers a supportive founder-led environment with opportunities for growth as the fitness studio group expands its operations.

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Disclaimer
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