A detailed job description was not provided by the employer at the time of publishing. This listing is shared to highlight the availability of the role as announced. Specific duties and expectations may vary depending on the hiring organization.

Our client is a fast-paced U.S. customer support team looking for confident, resilient Customer Support Specialists. Using an autodialer system, you will handle answered calls from U.S. customers, follow a script to engage prospects, and confidently adapt when situations fall outside the script. This role is ideal for candidates motivated by high earning potential and comfortable working in a metrics-driven environment.

• Handle high-volume answered calls to U.S.-based customers using an autodialer system.
• Follow a structured script to deliver clear, persuasive, and compliant communication.
• Adapt confidently to situations that fall outside the script, ensuring a positive customer experience.
• Transfer qualified prospects to sales representatives efficiently.
• Maintain professionalism, resilience, and a positive attitude, even under frequent rejections.
• Accurately log all customer interactions in the CRM system.
• Collaborate with the team to refine and optimize outreach strategies.
• Stay informed on product offerings and services to provide accurate, updated information.

• Minimum 1 year of sales experience in a call center environment.
• 2+ years of customer support experience for U.S.-based clients.
• Prior experience handling outbound calls in healthcare, insurance, or high-end services is a plus.
• Language Skills: Fluent in English with excellent verbal communication skills.
• Customer Engagement: Confident, resilient, and able to handle high-volume answered calls professionally.
• CRM Proficiency: Ability to log and track interactions accurately.
• Performance Orientation: Commission-driven and comfortable working in a metrics-heavy environment.
• Adaptability: Strong ability to stay composed and solution-oriented when conversations deviate from the script.

What Success Looks Like

• Metrics: Consistently meet daily transfer targets and manage answered calls efficiently.
• Customer Engagement: Build trust and rapport with U.S. clients, ensuring positive interactions and lead quality.
• Process Efficiency: Maintain accurate records and collaborate effectively with the team to improve workflows.
• Adaptability: Confidently handle off-script situations while maintaining professionalism and tone consistency.

Opportunity

This is a high-earning, commission-driven role where top performers can earn significantly more than the base compensation. If you are confident, resilient, and thrive in a fast-paced, results-oriented environment, this opportunity offers the chance to maximize your income while developing valuable communication and client-handling skills.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets

Apply via the link: https://jobs.ashbyhq.com/Scale%20Army%20Careers/60f86269-d1a5-41b8-b716-5ed2d71464bb/application

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