Seeking a Customer Support / Tech Support professional to support customers via Zendesk, WhatsApp, email, and occasional calls; help new customers get set up; troubleshoot issues; escalate complex issues to developers; and follow up to ensure resolution.

• Job Location: Enugu
• Salary: Not specified
• Employment Type: Full-time
• Benefits: Work with international clients, be part of a fast-growing tech company, opportunity to grow into senior roles

Bivisoft Limited is a dynamic software company duly registered in the United Kingdom (company number 13890545) and in Nigeria (RC-1767781). The company builds tools used by businesses to run their day-to-day operations.

• Support customers via Zendesk, WhatsApp, email, and occasional calls
• Help new customers get set up and confident using the system
• Troubleshoot issues inside the system
• Escalate complex issues to developers with clear details
• Follow up to make sure everything is resolved

• Strong written and spoken English
• Comfortable speaking on calls when needed
• Confident using software and learning quickly
• Good problem-solver (calm under pressure)
• Reliable and takes ownership

Bonus (Preferred)

• Experience in support, tech, or SaaS
• Startup or fast-paced environment experience

How to Apply
Apply using the link below:

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