The Customer Support & User Success Intern will help deliver exceptional experiences to PayOak users by supporting customer inquiries, onboarding new users, and contributing to user education initiatives.

• Job Location: Fully Remote
• Employment Type: Internship (12 months)
• Monthly Stipend: ₦150,000
• Eligibility: 30 years or younger, graduated in 2022 or later, completed NYSC, available for full 12-month programme

Future Opportunities:
This internship is designed as a pathway into a full-time career at PayOak. High-performing interns may be considered for permanent employment upon successful completion.

PayOak is a fast-growing fintech startup focused on customer experience and user success, offering digital financial products and services.

Customer Support

• Respond to basic customer inquiries through approved communication channels.
• Help users understand PayOak's products, services, and processes.
• Escalate complex issues to the appropriate team members.
• Contribute to a positive, professional, and customer-focused support experience.

User Onboarding & Education

• Support new users during the onboarding process.
• Guide customers through account setup and platform usage.
• Assist in creating and sharing educational resources, guides, and FAQs.
• Encourage users to adopt relevant PayOak features and services.

Customer Experience Monitoring

• Collect customer feedback and identify recurring questions or issues.
• Help track user satisfaction and support trends.
• Monitor customer interactions and share insights with the team.
• Contribute ideas for improving the overall user experience.

Support Operations & Reporting

• Maintain support records and documentation.
• Assist in tracking support tickets and resolution progress.
• Support the preparation of customer support reports and insights.
• Contribute to process improvement initiatives where appropriate.

• Strong written and verbal communication skills.
• Excellent listening, problem-solving, and interpersonal skills.
• Patient, empathetic, and customer-focused mindset.
• Good organisational and time-management skills.
• Willingness to learn, take initiative, and adapt quickly.
• Comfortable using digital communication and productivity tools.
• Interest in fintech, customer experience, or startup operations.
• Ability to work effectively within a collaborative team environment.

What You'll Gain:

• Hands-on experience in a fast-growing fintech startup.
• Practical exposure to customer support and user success operations.
• Experience handling real customer interactions and feedback.
• Mentorship and learning opportunities.
• Opportunity to develop communication, problem-solving, and customer service skills.
• A chance to contribute directly to improving the experience of PayOak users.

How to Apply:
Interested candidates should Apply here.

Why this internship might be a good fit:
This role is ideal for a recent graduate (2022 or later) under 30 who has completed NYSC and wants to build a career in fintech customer support. It offers a 12-month remote internship with a monthly stipend and a clear pathway to full-time employment for high performers.

About This Listing
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Disclaimer
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