Data IT Support Executive Job at Fort Knox Outsourcing, Lagos

Fort Knox OutsourcingLagosFull-Time (Hybrid)

Job Description

The Data IT Support Executive will support data entry, updates, and troubleshooting of data-related issues, respond to client inquiries via email and phone, coordinate meetings, and disseminate monthly Power BI reports to clients. This hybrid role requires strong technical and customer support skills.

  • Job Location: Lagos
  • Employment Type: Full-Time (Hybrid)
  • Salary: ₦5,828,000 per annum
  • Benefits: Leave Allowance, HMO, 13th Month Salary

About the Company

Fort Knox Outsourcing is recruiting for this role. Additional company details were not provided at the time of publication. The organization is seeking a Data IT Support Executive to support data entry, updates, and troubleshooting of data-related issues.

Key Responsibilities

  • Support data entry, updates, and troubleshooting of data-related issues.
  • Respond to client inquiries via email and phone.
  • Coordinate meetings and document meeting minutes.
  • Disseminate monthly Power BI reports to clients.
  • Maintain and update training certificates on accredited portals.
  • Collaborate with DB/IT teams to ensure accurate data flow between systems.
  • Resolve technical issues while ensuring high customer satisfaction.
  • Assist help desk personnel when required.
  • Build and maintain a knowledge base of FAQs and standard solutions requirements.

Required Skills

  • B.Sc. in Computer Science, Electrical Engineering, Computer Engineering, or related field.
  • Minimum of 1 year experience in IT support, systems, or database administration.
  • Professional certifications such as OCA, ITILv4, or Power BI are an added advantage.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work with minimal supervision.
  • Good analytical and problem-solving skills.
  • User support experience.
  • ITIL knowledge.
  • Customer support experience.
  • Strong organizational and teamwork skills.

How to Apply

Interested and qualified candidates should send their resume to recruitment@fortknoxoutsourcing.com using the position and location as the subject of the email.

Why this job might be a good fit

This role is suitable for an IT support professional with at least 1 year of experience in systems or database administration who wants a hybrid work arrangement and enjoys working with Power BI, client support, and data management.

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Data IT Support Executive Job at Fort Knox Outsourcing, Lagos | Jobdockets