MTN Nigeria Communications Plc (MTNN) is a purpose and value-led organization. At MTN Nigeria, we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.

The Manager - RMS Music and Podcast.Digital Services NG reports to the Senior Manager - Rich Media within the Digital Services Division.

Mission:

• Strategic Service Development: Drive the development and implementation of innovative music, audio and other Rich media services aligned with market trends and customer needs, positioning the company as a leader in digital entertainment.
• Customer Engagement and Growth: Enhance user engagement by delivering seamless, and high-quality music, audio and other Rich media services experiences, fostering customer loyalty and driving subscription growth.
• Partnership and Ecosystem Building: Establish strategic partnerships with content creators, music studios, and technology providers to expand service offerings and ensure a competitive edge in the content market.
• Revenue Optimization: Develop and execute monetization strategies for music, audio and other Rich media services, including subscription models, in-app purchases, and advertising opportunities, to maximize revenue streams.
• Operational Excellence: Ensure the robust performance, scalability, and security of music, audio and other Rich media services platforms through collaboration with cross-functional teams, ensuring an unparalleled customer experience.

• Develop partner performance reviews on agreed outputs as required
• Develop deep appreciation of all product features and services
• Develop initiatives to increase customers usage and satisfaction via the customer management process
• Develop strategies to drive customer adoption and usage of the service
• Develop KPIs to track the performance of the service
• Grow strategic initiatives required to sustain growth and deliver the business targets
• Collaborate with the Legal team to negotiate commercial terms and conditions and conclude contractual and Service Level Agreements
• Drive the day-to-day business priorities and rich media subscriber KPIs (e.g. subscriber acquisition, monthly active users and retention)
• Keep abreast of local and global best practice, identify trends and highlight areas in the business that need further development to create a competitive advantage for MTNN
• Work with internal and external partners across disciplines and platforms to identify, evaluate, prioritise and execute opportunities in line with the product roadmap
• Act as a product champion within the company, sharing the product vision effectively to senior stakeholders and driving agreement on product requirements and direction
• Balance and negotiate stakeholder requirements
• Maintain strategic relationships with key stakeholders such as technology platform providers, application developers, third-party technology vendors, advertisers and agencies

• A first degree in business management or a related discipline
• A post-graduate diploma in Marketing, Accounting, Business Administration or a related discipline
• Fluent in English

Experience:

• 6 - 13 years' experience which includes:
  • 3 years in Product Development and Management experience in mobile VAS/digital environment
  • Experience working in a medium to large organization
  • Experience in advanced Project Management
  • Experience in co-coordinating a number of external partners and suppliers
  • Experience in dealing with external regulatory bodies such as NITDA, National Lottery Regulatory Commission, Consumer Protection Council, etc.
  • Experience in dealing with senior stakeholders within an established organisation

How to Apply
Interested candidates should apply directly through the MTN Nigeria careers portal using the link below: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6958

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