The End User Device Management Engineer will maintain availability of end user devices, research new technologies, provide input into hardware and software selection, maintain asset and configuration information, and deploy and recover devices.

• Job Location: Ikoyi, Lagos
• Employment Type: Full-Time
• Salary: Not stated

Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. The company specializes in Business Intermediary, Outsourcing, and Professional Services through a network of associates and partners across multiple African countries and Canada.

• Maintain availability of end user devices on new installations and upgrades, ensuring the process from request to deployment are followed.
• Research new technologies, approaches and best practices on end user device management.
• Provide input into the selection of hardware and software tools, tailoring and installation based on knowledge of technical problems and hitches associated with the proposed brand.
• Maintain the company’s IS Asset and configuration information and conformity to best practice (ITSM).
• Deploy devices to end user and recover devices when necessary.
• Upgrade and replace devices when necessary.
• Ensure vendor compliance to the company’s standards and specifications.
• Prepare new systems and reinstall recovered devices in readiness for reallocation.

• First degree in Computer Science or related fields.
• Minimum of ITIL3 Foundation certification.
• A+ Certification.
• Minimum of 2 years hands-on experience in End User Support.
• Analytical and statistical skills.
• Windows Systems (MS Office).
• Knowledge and understanding of specified operating systems and computer hardware.
• Knowledge of computer problem resolution procedures and techniques.
• Ability to multitask, evaluate, prioritize multiple clients needs internal and external of the business.

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role is ideal for an IT professional with 2+ years of end-user support experience, ITIL3 and A+ certifications, based in Ikoyi. It offers the opportunity to work with a telecommunications client in a dynamic IT asset management environment.

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