Experience & Customer Positioning Officer Job in Lagos – Apply Now

Company Name WithheldLagosFull-Time

Job Description

The Experience & Customer Positioning Officer (ECPO) will serve as a frontline sales, customer experience, and relationship-building professional. This role is NOT a cashier or passive sales role. The ECPO will deliver a premium in-store experience, convert walk-in customers into buyers, and represent the brand with confidence, warmth, and professionalism.

  • Job Location: Ikeja, Lagos + Airport outlets (Lagos, PH & Abuja)
  • Employment Type: Full-Time (Shift-based including weekends & public holidays; rotational days off)
  • Salary: ₦75,000 – ₦100,000 (ECPO Trainee/NYSC) OR ₦200,000 – ₦250,000 (ECPO Level 1)

About the Company

A Premium Nigerian Fashion Brand is recruiting for this role. Additional company details were not provided at the time of publication. The organization operates a premium fashion retail business with outlets in Ikeja, Lagos, and airport locations across Lagos, Port Harcourt, and Abuja.

Key Responsibilities

  • Deliver a premium in-store customer experience.
  • Convert walk-in customers into buyers and repeat customers.
  • Actively sell products and upsell where appropriate.
  • Support online-assisted sales via WhatsApp & Instagram.
  • Follow up with customers and maintain relationships.
  • Capture customer data and provide basic sales reports.
  • Represent the brand with confidence, warmth, and professionalism.

Required Skills

  • Strong communication and customer engagement skills.
  • Confident, well-presented, and sales-driven.
  • Comfortable using WhatsApp, Instagram, and basic digital tools.
  • Willingness to work shifts, weekends, and holidays.
  • Retail, hospitality, or customer service experience is an advantage.
  • Must see this role as a career opportunity, not a stop-gap job.
  • This role is NOT for individuals who are uncomfortable selling to customers, do not want to work weekends or shifts, or are looking for a passive or non-interactive role.

How to Apply

Interested and qualified candidates should send their CV to fasasi.aa@gmail.com with preferred location and current role/experience summary included in the email body.

Why this job might be a good fit

This role is suitable for confident, sales-driven individuals who enjoy frontline customer engagement, relationship building, and working in a fast-paced premium retail environment with clear career progression from trainee to Level 1.

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