The Field Recovery Officer will manage a portfolio of customers with active and overdue loans, conduct in-person visits for payment follow-ups, and ensure timely recovery of outstanding repayments.

• Job Location: Lagos
• Employment Type: Full-Time
• Salary: Not stated

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily in Nigeria and has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities.

• Manage a portfolio of customers with active and overdue loans.
• Conduct regular in-person visits to customers for payment follow-ups and reminders.
• Ensure timely recovery of outstanding repayments.
• Engage customers firmly and professionally to reinforce repayment obligations.
• Identify high-risk accounts and escalate where necessary.
• Maintain accurate records of all field interactions and recovery progress.
• Work closely with internal teams to improve overall portfolio performance.

• 1–3 years’ experience in collections, field operations, or credit recovery (fintech/microfinance is a plus).
• Strong negotiation and persuasion skills.
• High level of confidence and resilience.
• Ability to handle difficult conversations and maintain professionalism.
• Willingness to spend significant time in the field.

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role is ideal for a results-driven professional with 1–3 years of experience in collections or field operations based in Lagos. It offers private health insurance, pension, training, and performance bonuses.

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