The Field Recovery / Verification Officer will ensure timely collection of loan repayments by monitoring and rehabilitating delinquent accounts through standard collections practices while maintaining compliance with legal frameworks within the organisation’s operations team.

• Job Location: Ogun State (Hybrid)
• Employment Type: Full-Time
• Salary: Not stated

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017 and backed by global investors including Tiger Global, DST, and Flourish Ventures, the company has raised nearly €50 million. FairMoney operates across Nigeria, France, Germany, Latvia, the UK, Türkiye, and India, offering digital microcredit, current accounts, savings, debit cards, and POS solutions tailored for merchants and agents in Africa’s financial landscape.

• Conduct regular field visits to engage defaulting customers (agents and merchants) regarding overdue accounts
• Utilize telephone, email, and other legal means to demand payments on delinquent loans
• Maintain detailed daily activity logs tracking calls, right-party contacts, promises to pay, and fulfilled commitments
• Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues
• Negotiate and establish effective payment plans and settlements to prevent further delinquency
• Track payments by diligently following up on pending promises and ensuring timely resolution
• Handle customer objections and complaints professionally during recovery interactions
• Collaborate with relevant departments to ensure swift issue resolution and account rehabilitation

• University degree in any related field
• Minimum of 1+ years’ experience in consumer loans operations or merchant lending
• Direct experience handling delinquent clients and resolving problem situations
• Proficiency in Microsoft Excel for data tracking and reporting
• High self-motivation with strong interpersonal skills
• Excellent verbal and written communication abilities
• Strong analytical and problem-solving skills for complex recovery scenarios
• Ability to work effectively in a hybrid environment combining field visits and office tasks

How to Apply

Interested candidates should Apply here. 
Please note that this role requires direct experience with delinquent loan recovery and merchant operations within the fintech or consumer lending sector.

Why this job might be a good fit

This role is ideal for results-driven recovery professionals with consumer lending experience who excel at negotiation and relationship management while wanting to contribute to financial inclusion through responsible credit recovery practices at a leading African fintech.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer
This website does not act as an employer, recruiter, or training provider. Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest job listings to find roles that match your skills.