Filmhouse Cinemas is a leading cinema chain in Nigeria, dedicated to delivering exceptional guest experiences through quality service, entertainment, and a strong service culture. The company operates across multiple locations and is committed to developing its teams through structured learning and development.

The Field Training Officer will move across assigned cinema locations to provide hands-on support and real-time coaching to teams. The role involves supporting Cinema Managers and Team Leads to translate training into daily operational behaviors, reinforcing Filmhouse DNA, service culture, and brand standards through continuous engagement on the field. This is a full-time, on-site position based in Lagos, requiring travel across cinema locations.

Location: Lagos, Nigeria
Employment Type: Full-time

• Move across assigned cinema locations to provide hands-on support and real-time coaching to teams
• Support Cinema Managers and Team Leads to translate training into daily operational behaviors
• Reinforce Filmhouse DNA, service culture, and brand standards through continuous engagement on the field
• Act as a trusted L&D partner to operations, supporting performance improvement at site level
• Conduct regular site visits to monitor adherence to guest service standards, operational processes, and compliance requirements
• Observe team performance to identify skill gaps, behavioral gaps, and service inconsistencies
• Evaluate the effectiveness of deployed learning interventions in real work environments
• Track and report trends in performance, recurring issues, and capability gaps across assigned locations
• Support the rollout of all learning programs, tools, and initiatives designed by the L&D function
• Ensure consistent execution of onboarding, refresher, and on-the-job training across all cinemas
• Work closely with the L&D Lead to provide field insights that inform learning design and improvements
• Support new cinema openings through on-ground training coordination and operational readiness
• Champion and embed the Filmhouse culture, values, and service philosophy across all locations
• Ensure teams consistently deliver expected guest experience standards

• Relevant Bachelor's Degree
• NITAD, ACIPM (is an added advantage)
• Minimum 1-3 years' experience as Trainer, Supervisor or Manager in the hospitality industry
• Experience in Cinema, hospitality, retail, Food & beverage, or service-based environment

How to Apply: Interested candidates should apply directly through the Filmhouse Cinemas SmartRecruiters portal using the link below:
Apply for Field Training Officer at Filmhouse Cinemas

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know 
Details such as eligibility, requirements, deadlines, and availability may change at any time. 
We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer 
This website does not act as an employer, recruiter, or training provider. 
Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest remote job listings to find roles that match your skills.