This Flight Ticketing and Reservation Officer role focuses on managing the full spectrum of airline booking operations, from ticket issuance and modification to cancellations and refunds. The Officer will serve as a primary source of accurate travel intelligence for clients while adhering to airline policies and fare structures. Day-to-day work covers reservations, itinerary construction, client support, and coordination with airlines, travel agencies, and internal departments.

• Job Location: Ikorodu, Lagos
• Employment Type: Full-time
• Salary: Not stated

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

• Guide clients through the process of securing reservations for both domestic and international flights
• Execute the booking, issuance, reissuance, and cancellation of airline tickets utilizing Global Distribution Systems (GDS) and proprietary airline platforms
• Deliver precise details regarding flight timetables, pricing, routing options, baggage allowances, and necessary travel documentation such as visas
• Manage ticket modifications, refund requests, exchanges, and credit applications in strict accordance with carrier regulations
• Validate passenger information and travel documentation to guarantee the integrity of all bookings
• Track real-time flight status updates and proactively inform clients of any schedule alterations, delays, or itinerary changes
• Construct comprehensive travel itineraries and secure final confirmations with customers
• Address and resolve client inquiries, grievances, and booking discrepancies with speed and a professional demeanor
• Uphold meticulous records of reservations and client data within the booking management system
• Liaise with airlines and travel suppliers to identify and secure optimal travel solutions
• Adhere to all organizational policies, airline mandates, and industry best practices
• Handle financial transactions, generate receipts, and reconcile sales figures as necessary
• Achieve established benchmarks for service quality and booking processing speed
• Provide tailored travel solutions for both corporate and leisure clientele
• Remain current on airline promotions, fare conditions, travel alerts, and market trends to offer expert guidance
• Partner with the Digital Marketing Team to design and launch travel offers and promotional initiatives

• 0-2 years of work experience

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone with early travel industry experience who wants hands-on exposure to GDS platforms and airline fare structures. Because the position covers reservations, ticketing, refunds, and client advisory work, it builds practical travel operations skills that transfer across travel agencies, corporate travel desks, and airline support roles.

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