This French-Speaking Call Centre Agent role focuses on delivering exceptional customer support and resolving banking enquiries for a leading commercial bank in Lagos. The Agent will handle inbound and outbound calls, transaction issues, and account requests while documenting interactions in the CRM system. Day-to-day work covers first-level support for online/mobile banking, debit/credit cards, and account services in Iganmu / Lekki, Lagos.

• Job Location: Iganmu / Lekki, Lagos
• Employment Type: Full-time
• Salary: ₦200,000+ monthly

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

• Handle inbound and outbound calls, customer enquiries, transaction issues, and account requests
• Provide first-level support for online/mobile banking, debit/credit cards, and account services
• Accurately document customer interactions and call details in the CRM system
• Maintain banking confidentiality, security protocols, and quality standards

• Fluency in speaking, reading, and writing French
• Minimum of B.Sc. (Second Class Lower) or HND (Upper Credit)
• Must have completed NYSC
• Maximum age: 40 years
• Basic computer skills, active listening, and problem-solving abilities
• Candidates residing close to Iganmu or Lekki, Lagos, will be considered

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits a French-speaking graduate with customer service skills who wants to build a career in banking support rather than a general call centre role. Because the position covers banking enquiries, CRM documentation, and multi-channel support, it builds practical financial customer service skills that transfer across banking, fintech, and multilingual service environments.

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