The Front Desk Customer Support Officer will serve as the first point of contact for spa clients by managing appointments, processing payments, and responding to inquiries across phone, WhatsApp, and social media channels. This on-site role requires excellent communication skills and a warm demeanor to handle bookings, resolve complaints, maintain client records, and promote services while ensuring a seamless and inviting reception experience in the upscale Ikoyi environment.

• Job Location: Ikoyi, Lagos (Proximity to Island preferred)
• Employment Type: Full-Time (On-site)
• Salary: 200,000 Monthly + Performance-Based Incentives (Post-Confirmation)

Limited information about the hiring company was provided at the time of listing. This opportunity is for a premium day spa located in Ikoyi seeking a professional front desk representative to manage client experiences and administrative operations. Applicants are advised to review the official job page for full and updated company information.

• Welcome and attend to clients warmly and professionally upon arrival.
• Manage appointment schedules and booking systems efficiently.
• Respond promptly to phone calls, WhatsApp messages, and social media inquiries.
• Handle customer complaints with empathy and provide appropriate solutions.
• Process payments accurately and issue receipts immediately.
• Maintain up-to-date and confidential client records.
• Ensure the reception area remains clean, organized, and aesthetically inviting.
• Promote spa products, services, and special offers to enhance revenue.
• Collaborate effectively with therapists and team members for seamless service delivery.

• Minimum of OND qualification (HND/B.Sc. is an added advantage).
• Excellent verbal and written communication skills.
• Strong customer service orientation and interpersonal abilities.
• Good computer skills and familiarity with Microsoft Office.
• Ability to multitask effectively and work under pressure.
• Professional appearance and consistently positive attitude.
• Previous experience in customer service, front desk, or hospitality is an advantage.
• Must reside close to Ikoyi/Lagos Island for easy commute.

What We Offer

• Competitive monthly salary of ₦200,000.
• Performance-based incentives after confirmation period.
• Clear career growth opportunities within the wellness sector.
• Supportive and professional work environment.
• Continuous learning and development programs.

How to Apply

Interested candidates should send their CV to giftuniqur86@gmail.com with the subject line: "Application – Front Desk Customer Support Officer". Only shortlisted candidates will be contacted.

Why This Job Might Be a Good Fit

This position is ideal for a hospitality professional residing near Ikoyi seeking competitive compensation above market average plus performance bonuses in the luxury wellness sector. It offers the opportunity to develop specialized client relationship management skills while working in a high-end spa environment that values professionalism, continuous learning, and exceptional service standards.

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