The Front Desk Officer will serve as the first point of contact for guests, managing check-ins, check-outs, reservations, enquiries, payments, and guest requests.

• Job Location: Lagos
• Employment Type: Full-Time
• Salary: Not stated

ACR Globe operates in the hospitality sector, providing hotel accommodation and guest services. The company manages guest check-ins, reservations, payments, and front-desk operations. Its work environment is guest-focused and service-driven, with a strong emphasis on professionalism, courtesy, and reliable coordination with other departments.

• Welcome and attend to guests professionally and courteously.
• Manage guest check-in and check-out processes.
• Handle reservations, enquiries, telephone calls and guest requests.
• Provide accurate information about hotel facilities and services.
• Process guest payments and maintain accurate records.
• Handle guest complaints and escalate issues when necessary.
• Coordinate with Housekeeping, Maintenance, Food & Beverage and other departments.
• Maintain accurate guest records and front desk reports.
• Ensure the reception area remains clean, organised and welcoming.
• Maintain confidentiality and comply with hotel policies and procedures.

• Minimum of OND, HND or Bachelor's Degree in Hospitality Management, Business Administration, Tourism, Customer Service or a related field.
• Previous experience in a hotel, hospitality or customer service role is an advantage.
• Excellent communication and interpersonal skills.
• Strong customer-service orientation.
• Good computer and administrative skills.
• Ability to work under pressure and handle multiple tasks.
• Professional appearance, positive attitude and excellent work ethic.
• Willingness to work shifts, weekends and public holidays.

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone who is polished and comfortable handling guest check-ins, payments, and complaints in a hotel setting. Because the role coordinates across housekeeping, maintenance, and F&B, it builds broad hospitality operations experience that transfers across hotels, resorts, and serviced apartments.

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