The Front Desk Officer will welcome and attend to customers professionally, receive shoes and accurately record customer and order details, and explain available services, pricing, and turnaround times. The role is full-time and based in Abuja.

• Job Location: Abuja, Nigeria
• Employment Type: Full-Time
• Salary: ₦150,000 – ₦200,000 monthly

The Shoe Lab NG is a shoe care company based in Abuja. The company is recruiting a Front Desk Officer to manage customer interactions and order records.

• Welcome and attend to customers professionally.
• Receive customers' shoes and accurately record customer and order details.
• Inspect and document the condition of shoes before they are processed.
• Properly tag and organize customers' shoes to prevent loss or mix-ups.
• Explain available services, pricing and turnaround times to customers.
• Handle customer enquiries through walk-ins, phone calls and WhatsApp.
• Follow up with customers regarding their orders where necessary.
• Notify customers when their shoes are ready for collection.

• Minimum of 1 to 2 years' experience in front desk, customer service, retail, hospitality, sales or a similar role.
• Excellent communication and interpersonal skills.
• Friendly, professional and customer-focused personality.
• Strong attention to detail and organizational skills.
• Ability to multitask and work under pressure.
• Basic computer literacy and ability to maintain records.

How to Apply
Interested candidates should send their CV to info@shoelabng.com with the subject line "Front Desk Officer Application".

Why This Job Might Be a Good Fit
This role is ideal for a customer-focused front desk professional based in Abuja who has retail or service experience. It offers a monthly salary of ₦150,000 to ₦200,000 and the opportunity to manage customer orders and service coordination.

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