A highly organized, professional, and customer-focused Front Desk Officer is needed to serve as the first point of contact for patients. The role involves managing patient check-in, appointments, communications, and financial duties in a fast-paced clinical environment.

• Job Location: Ikoyi, Lagos
• Salary: ₦180,000 monthly
• Employment Type: Full-time (includes one Saturday per week, rotational)
• Benefits: Not stated
• Application Deadline: Not stated

A rehabilitation center with a physiotherapy clinic in Ikoyi, Lagos, is seeking a front desk officer focused on patient experience and clinic operations.

• Welcome patients and visitors warmly, ensuring a professional first impression
• Manage patient check-in and check-out processes efficiently
• Handle inquiries and concerns with empathy and professionalism
• Schedule, confirm, and manage patient appointments accurately
• Coordinate therapist schedules to ensure optimal patient flow
• Manage incoming calls, emails, and walk-in inquiries promptly
• Process payments and issue receipts accurately
• Support billing processes and maintain proper payment records
• Maintain organized and confidential patient records
• Perform general administrative duties including data entry and filing
• Maintain a clean, organized, and professional reception area
• Support opening and closing procedures
• Ensure adherence to clinic policies and operational standards

• Proven experience in a front desk, receptionist, or administrative role
• Experience in a healthcare setting is an added advantage
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office and scheduling tools
• High level of discretion when handling confidential information
• Professional and courteous demeanor
• Calm under pressure, detail-oriented, reliable, and accountable
• Proactive team player

How to Apply
Interested and qualified candidates should send their CV to wellpath.hr@gmail.com

Why this job might be a good fit
This role is ideal for an organized and professional front desk professional with healthcare or administrative experience who wants to work in a physiotherapy clinic in Ikoyi.

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