The Front Desk Receptionist is responsible for handling front desk operations, ensuring exceptional guest experiences from check-in to check-out. This role requires self-leadership, excellent customer service, and efficient coordination with other departments to maintain service excellence

The company is a known hospitality company in Victoria island Lagos.

1. Handling check-in/check-out procedures and manage room reservations.
2. Resolve guest concerns professionally and promptly to ensure satisfaction.
3. Ensure accurate billing, guest records, and room assignments.
4. Coordinate effectively with housekeeping and maintenance to enhance guest experiences.
5. Monitor and maintain front office systems and software (e.g., Opera, PMS, Ericsoft).
6. Provide personalized services and manage special requests.
7. Drive service quality, process improvements, and compliance with hotel policies

1. Bachelor's degree or diploma in Hospitality Management or related field.
2. Minimum of 2–3 years’ experience in front office roles. (This is a must have)
3. Strong proficiency in hotel management software (Opera, PMS, Ericsoft,etc.) and Microsoft Office Suite.
4. Exceptional customer service and interpersonal skills.
5. Strong leadership, conflict resolution, and decision-making abilities.
6. Ability to multitask, stay organized, and work in a high-pressure environment.
7. Attention to detail and service excellence mindset.
8. Effective communication across teams and departments. 
9. Workdays: Monday to Sunday (with 2 days off weekly)

10.  Shifts: Rotational Morning and Night Shifts; (Night shift accommodation is provided on working days.

     

To Apply: Qualified candidates should apply via the link below 

https://lnkd.in/eeBEJb-i