The Front Desk Representative will manage reception operations including check-ins/check-outs, guest inquiries, and administrative support using Microsoft Office tools while maintaining impeccable standards of professionalism. This on-site position demands excellent English proficiency and the ability to work independently with minimal supervision to ensure smooth daily workflows and exceptional first impressions for all visitors within the upscale Lekki hospitality environment.

• Job Location: Lekki, Lagos
• Employment Type: Full-Time
• Salary: Not stated

Itoro Casa is a hospitality establishment in Lekki seeking a friendly and professional Front Desk Representative to serve as the primary point of contact for guests. The role requires 1-2 years of customer service experience and flexibility to work weekends and public holidays, offering an opportunity to represent a premium brand where presentation, organization, and seamless communication directly shape guest satisfaction and operational efficiency.

• Greet guests warmly and manage check-in/check-out processes efficiently.
• Handle incoming calls, emails, and walk-in inquiries with professionalism.
• Maintain accurate guest records and reservation databases using Microsoft Office.
• Coordinate with housekeeping and other departments to fulfill guest requests promptly.
• Process payments, issue receipts, and manage cash handling procedures accurately.
• Ensure reception area remains tidy, organized, and presentable at all times.
• Resolve guest complaints or issues calmly and effectively without escalation.
• Provide information about local attractions, services, and facility amenities.
• Work flexible shifts including weekends and public holidays as required.
• Support administrative tasks such as filing, reporting, and correspondence.

• Minimum of OND qualification; HND/B.Sc. is an added advantage.
• 1–2 years of proven experience in customer service or front desk roles (Required).
• Excellent verbal and written communication and interpersonal skills.
• Good command of spoken and written English for professional interactions.
• Proficiency in Microsoft Word, Excel, and Outlook for administrative tasks.
• Well-presented appearance with strong organizational and detail-oriented mindset.
• Ability to work autonomously with minimal supervision in a fast-paced setting.
• Willingness to work weekends and public holidays when business demands require.
• Previous hospitality or hotel industry experience is highly preferred.
• Emotional intelligence and patience for diverse guest personalities.

How to Apply

Interested candidates should send their CV to admin@itorocasa.com.

Why This Job Might Be a Good Fit

This position is ideal for a polished hospitality professional in Lekki seeking stable employment in a premium guest-facing role where personal presentation and autonomy are valued over rigid oversight. It offers the opportunity to build expertise in high-end customer service within Nigeria's competitive hospitality sector, supported by flexible scheduling that accommodates peak business periods while providing a foundation for advancing into supervisory or management roles based on performance and reliability.

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