The Front Office Officer/Receptionist will serve as the primary point of contact for guests, managing check-ins/check-outs, reservations, and inquiries with professionalism and warmth. This role involves coordinating with housekeeping and other departments, processing payments accurately, and ensuring smooth daily front desk operations while maintaining a welcoming atmosphere.

• Job Location: Lagos
• Employment Type: Full-Time
• Salary: Not stated

Bate Gardens is a boutique hospitality establishment in Lagos dedicated to providing guests with a relaxing and enjoyable experience. The brand focuses on delivering exceptional customer service and maintaining high standards of comfort and professionalism for all visitors.

• Welcome guests and manage check-in/check-out processes professionally.
• Handle room reservations, bookings, and allocation efficiently.
• Respond promptly to phone calls, emails, and guest inquiries.
• Process guest payments and maintain accurate financial records.
• Address guest requests and resolve concerns or complaints immediately.
• Coordinate effectively with housekeeping and other operational departments.
• Maintain an organized, clean, and professional front desk area.
• Prepare daily reports and ensure seamless front office workflows.

• Previous experience in a hotel front office or reception role is mandatory.
• Excellent verbal and written communication skills.
• Strong customer service orientation and interpersonal abilities.
• Good computer literacy; knowledge of hotel reservation systems is an added advantage.
• Professional appearance, grooming, and positive attitude.
• Ability to work flexible shifts, including weekends and public holidays.
• Problem-solving skills and ability to handle pressure gracefully.

How to Apply

Interested candidates should send their CV to bategardens@gmail.com or call/WhatsApp 0704 615 3607 for more information. Only shortlisted candidates will be contacted.

Why This Job Might Be a Good Fit

This position is ideal for an experienced hospitality professional in Lagos seeking to join a boutique hotel environment that values personalized guest care. It offers the opportunity to leverage front desk expertise in a setting where attention to detail and warm service are central to the brand identity.

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