The Front Office Personnel will be responsible for providing excellent customer service, managing check-ins and check-outs, handling guest enquiries, coordinating requests, and ensuring smooth front desk operations. The role is full-time and based in Lagos, Nigeria.

• Job Location: Lagos, Nigeria
• Employment Type: Full-Time
• Salary: Not stated

A hospitality company (Hotel / Serviced Apartments) is seeking a Front Office Personnel who will serve as the first point of contact for guests and visitors.

• Welcome and attend to guests, visitors, and clients in a friendly and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage reservations, room assignments, cancellations, and guest enquiries.
• Provide accurate information about hotel facilities, services, policies, and local attractions.
• Respond promptly to guest requests, complaints, and concerns.
• Coordinate guest requests with Housekeeping, Maintenance, Security, and other departments.
• Maintain accurate guest records and ensure all information is properly documented.
• Handle telephone calls, emails, messages, and other front-office correspondence.
• Process payments, prepare bills, issue receipts, and assist with basic cash-handling duties where required.
• Monitor room availability and communicate occupancy updates to relevant departments.
• Assist with VIP guest arrangements and special requests.
• Maintain a clean, organised, and professional reception/front desk area.
• Prepare shift reports and ensure proper handover of outstanding issues to the next shift.
• Follow company policies, safety procedures, and hospitality service standards.
• Support the Front Office Supervisor/Manager with daily operational activities.

• Minimum of OND/HND/Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• 1 to 3 years of experience in front office, guest services, customer service, or hospitality.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good computer skills and familiarity with hotel/property management systems is an advantage.
• Ability to handle guests professionally and resolve basic complaints effectively.
• Good organisational and multitasking abilities.
• Must be courteous, presentable, confident, and customer-focused.
• Ability to work shifts, weekends, and public holidays when required.

How to Apply
Interested candidates should send their CVs to adeniyi_kenndia@outlook.com.

Why This Job Might Be a Good Fit
This role is ideal for a customer-focused front office professional based in Lagos who enjoys hospitality. It offers a full-time role managing guest services, check-ins, and front desk operations within a hotel or serviced apartment environment.

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