The Front Office Receptionist will serve as a key point of contact for guests, ensuring they receive a warm welcome, prompt assistance, and a positive overall hotel experience.

• Job Location: No. 24 Ndola Crescent, Wuse Zone 5, Abuja
• Employment Type: Full-Time
• Salary: ₦70,000–₦110,000

B A Gladiators operates in the hospitality sector, providing hotel accommodation and guest services. The hotel focuses on delivering a warm, professional guest experience from arrival through departure. Its work environment is guest-focused and service-driven, with a strong emphasis on courtesy, responsiveness, and coordination across hotel departments.

• Welcome and attend to guests in a warm, courteous, and professional manner.
• Assist guests with enquiries, requests, reservations, and general information about hotel services and facilities.
• Maintain accurate records of guest requests, complaints, feedback, and other relevant information.
• Identify opportunities to improve guest satisfaction and encourage positive guest experiences.
• Perform other guest-service duties assigned by the Front Office Manager or Hotel Manager.

• Minimum of OND, HND, or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, Communications, or a related field.
• Previous experience in guest relations, front office, customer service, hospitality, or a similar role is an advantage.
• Strong interpersonal and customer-service skills.
• Pleasant, approachable, and professional personality.
• Ability to handle difficult or demanding guests calmly and diplomatically.

Key Skills & Competencies

• Customer Service
• Guest Relationship Management
• Communication Skills
• Problem Solving
• Conflict Resolution
• Teamwork
• Time Management

How to Apply
Interested candidates should submit their CVs to 3kucfvqcrrrd5@bagladiators.zohorecruitmail.com.

Why This Job Might Be a Good Fit
This role suits someone friendly and composed who enjoys direct guest interaction and wants hotel front-office experience. Because the role covers reservations, guest feedback, and conflict resolution, it builds practical hospitality and guest relations skills that transfer across hotels, serviced apartments, and hospitality groups.

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