Accor is a hotel group that brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. The company believes in you and what you bring to the table, with many opportunities for development and advancement. Every gesture, smile, and action contributes to creating a positive and memorable impact for customers, colleagues, and the planet.

A Guest Service Agent is needed to provide personalised service and a memorable experience for guests. You will check guests in and out, maintain accurate guest accounts, take bookings, answer queries, address guest requests, handle complaints, and liaise with inter-departments.

• Job Location: Not stated
• Salary: Not stated
• Employment Type: Full-time, Permanent

• Provide personalised service and a memorable experience for guests – every guest, every interaction, every day
• Be an advocate of ALL (Accor's loyalty program) to non-members
• Check guests in and out
• Maintain accurate guest accounts
• Take bookings, provide helpful information, and enter reservations
• Answer guests' queries in a timely and efficient manner
• Address guest requests and handle guest complaints in a positive manner
• Liaise with inter-departments to assist guests and advise of room moves

• Exceptional customer service skills with excellent communication and interpersonal abilities
• Fluency in English; additional language skills are advantageous
• Proficiency in Microsoft Office suite and ability to quickly learn new software systems (Opera experience is desirable)
• Strong problem-solving skills and ability to remain calm under pressure
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Previous hotel front office reception experience is beneficial but not essential
• A friendly and positive can-do attitude with strong teamwork skills

How to Apply
Apply using the link below.

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