The Guest Service Agent will serve as the primary point of contact for hotel guests by managing check-in/check-out processes, handling inquiries, and ensuring seamless front desk operations. This role requires proficiency in Property Management Systems (PMS) and MS Office to coordinate reservations, resolve guest issues, and maintain accurate records while working flexible shifts including evenings, weekends, and holidays in Abuja.

• Job Location: Abuja
• Employment Type: Full-Time
• Salary: Not stated

Bolton White Hotels & Apartments is a hospitality brand offering premium accommodation and guest services in Abuja. The organization focuses on delivering exceptional customer experiences through professional front desk operations and personalized service within a luxury hotel environment.

• Manage guest check-in and check-out procedures efficiently and warmly.
• Handle guest inquiries, requests, and complaints with professionalism and empathy.
• Process reservations, modifications, and cancellations using PMS software.
• Maintain accurate guest profiles, billing information, and occupancy records.
• Coordinate with housekeeping, maintenance, and F&B teams for guest needs.
• Provide information about hotel amenities, local attractions, and services.
• Process payments, issue invoices, and manage cash/credit transactions accurately.
• Ensure lobby and front desk areas remain organized and welcoming at all times.

• Diploma or Degree in Hospitality, Tourism, or related field (Preferred).
• Previous experience in customer service or hotel front desk roles is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities and guest-centric attitude.
• Proficiency in Hotel Property Management Systems (PMS) and MS Office.
• Strong problem-solving ability and meticulous attention to detail.
• Willingness to work flexible shifts including evenings, weekends, and holidays.
• Professional appearance and grooming standards appropriate for luxury hospitality.
• Ability to remain calm and courteous under pressure.

How to Apply

Interested candidates should send their CV and a recent photograph to jobs@boltonwhitegroup.com using "Guest Service Agent" as the subject of the email.

Why This Job Might Be a Good Fit

This position is ideal for a hospitality graduate in Abuja seeking entry into the luxury hotel sector with exposure to international service standards. It offers the opportunity to develop specialized front desk competencies using industry-standard PMS tools while building a career in high-end guest relations within a reputable hotel group that values flexibility and operational excellence.

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