The Helpdesk Executive will serve as the first point of contact for resident enquiries, complaints, and service requests, ensuring they are logged, tracked, and resolved promptly. This entry-level role requires strong communication, problem-solving, and organizational skills.

• Job Location: Victoria Island, Lagos
• Employment Type: Full-Time
• Salary: Not stated

A company in the Facility Management industry is seeking a proactive and customer-focused Helpdesk Executive to join its team. The organization is dedicated to delivering exceptional customer experiences and ensuring seamless service delivery for residents and clients.

• Serve as the first point of contact for all resident enquiries, complaints, and service requests.
• Receive, log, track, and follow up on maintenance requests through the helpdesk system.
• Liaise with technical and operations teams to ensure timely resolution of reported issues.
• Keep residents informed on the progress and resolution of their requests.
• Escalate critical or unresolved issues to the appropriate department.
• Maintain accurate records of customer interactions and service requests.
• Deliver professional, courteous, and empathetic customer service at all times.
• Prepare periodic reports on helpdesk activities and response times.

• Bachelor's Degree or HND in any relevant discipline.
• Fresh graduates are encouraged to apply; candidates with 1–2 years' experience in Customer Service, Helpdesk, Front Desk, Call Centre, or a similar customer-facing role are also welcome.
• Experience in Facility Management, Property Management, Hospitality, or Real Estate is an added advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organisational abilities.
• Proficiency in Microsoft Office applications.
• Ability to multitask and work effectively in a fast-paced environment.
• A positive attitude with a strong commitment to customer satisfaction.
• Male candidates are particularly encouraged to apply to support gender balance within the team.
• Applicants who stay on the island will be preferred.

How to Apply

Interested and qualified candidates should Apply here. Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.

Why This Job Might Be a Good Fit

This entry-level role is ideal for a customer-focused professional based in or near Victoria Island who enjoys solving problems and ensuring a seamless experience for clients. It offers the opportunity to build a career in the Facility Management industry.

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