The ICT Officer will provide basic technical support and assist with the effective management, maintenance, and use of the organisation's information and communication technology systems.

• Job Location: Plateau
• Employment Type: Full-Time (On-Site)
• Salary: Not stated

Samuel Anko & Company operates in the financial services sector, providing professional services to clients. The firm maintains structured ICT systems that support its daily operations. Its work environment is professional and detail-driven, with a strong emphasis on system reliability, data security, and technical support for staff.

• Provide first-level technical support to staff experiencing hardware, software, network, and other ICT-related issues.
• Install, configure, update, and maintain computers, printers, scanners, and other ICT equipment.
• Assist with the setup and maintenance of computer networks, internet connections, and other communication systems.
• Troubleshoot basic hardware and software problems and escalate complex issues to the appropriate technical personnel.
• Assist in setting up user accounts, email accounts, software applications, and access permissions.
• Perform routine checks and maintenance of ICT equipment to ensure optimal performance.
• Support staff in the effective use of computers, software applications, email, and other digital tools.
• Maintain an updated inventory and proper records of ICT equipment, accessories, and software.
• Assist with data backup and recovery procedures to help protect organizational information.
• Support the implementation of basic ICT security measures, including password management, software updates, antivirus protection, and safe internet practices.
• Monitor the functionality of ICT systems and report technical issues, downtime, or security concerns promptly.
• Assist with the installation and configuration of approved software and system updates.
• Maintain proper documentation of technical issues, repairs, maintenance activities, and ICT support requests.
• Assist in ensuring that ICT equipment and systems are used responsibly and in accordance with organizational policies.
• Support virtual meetings, presentations, online platforms, and other technology-enabled activities.
• Assist in providing basic training and guidance to staff on ICT tools and applications.
• Maintain confidentiality and security of organizational data and information.
• Stay informed about basic developments in ICT and recommend practical improvements where appropriate.
• Perform other ICT-related duties as assigned by the supervisor.

• 0–2 years of relevant experience.
• Computer literate, willing to learn, and able to troubleshoot basic technical problems with minimal supervision.
• Basic knowledge of hardware, software, networks, and ICT security practices.
• Good documentation and record-keeping skills.

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits an early-career IT professional who wants broad hands-on experience across hardware, software, and user support rather than a narrow helpdesk role. Because the firm operates in financial services, the role builds practical IT support and security discipline that transfers across banking, professional services, and corporate environments.

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