The IT Analyst will be responsible for the day-to-day support, administration, and optimisation of corporate technology infrastructure, with a strong focus on Microsoft 365 services, local area network management, and modern low-code application delivery. This hands-on role requires technical depth and the professionalism to operate in a demanding, intellectually rigorous environment.

• Job Location: Abuja (On-site)
• Employment Type: Full-Time
• Salary: Not stated

Nextier is a multi-competency African policy and advisory firm, operating at the intersection of governance, economic transformation, and private capital mobilisation. The firm is committed to advancing Africa's development through evidence-based research, strategic advisory, and practical solutions, partnering with leaders from the public, private, and development sectors to solve complex challenges. Technology is not a support function at Nextier; it is critical infrastructure for a firm that moves fast across multiple jurisdictions, manages sensitive data, and depends on seamless cross-border collaboration.

• Support the planning and execution of technology improvement projects.
• Administer and monitor the local area network (LAN), including switches, routers, firewalls, and wireless access points.

• 1-3 years of hands-on experience in an IT Analyst, IT Support, or similar technical role.
• Demonstrated experience managing Local Area Networks (LAN), including TCP/IP, DNS, DHCP, and VLANs.
• Proficiency in Microsoft 365 administration, including SharePoint Online, Teams, Exchange, and user management.
• Microsoft certifications: MS-900, MD-102, AZ-900, PL-900, or equivalent.
• Exposure to Microsoft Purview, Defender for Endpoint, or M365 security and compliance tooling.
• Familiarity with ITIL principles or prior experience working within a formal ITSM framework.
• Basic scripting ability using PowerShell for automation of routine administrative tasks.
• Practical experience developing applications with Microsoft Power Apps (canvas and/or model-driven).
• Familiarity with Power Automate for workflow automation and process improvement.
• Comfortable adopting and working alongside AI tools in a professional environment.
• Strong analytical and problem-solving skills with a structured approach to fault diagnosis.
• Excellent written and verbal communication skills; able to explain technical concepts clearly to non-technical stakeholders.
• A genuine commitment to continuous learning and professional development in the IT field.
• Proven customer service skills with the ability to manage expectations, communicate updates clearly, and maintain professionalism under pressure.
• Experience working within a helpdesk or IT support environment, with a track record of resolving incidents within agreed SLAs.
• Strong analytical and problem-solving skills with a structured approach to fault diagnosis and root-cause analysis.
• Ability to prioritise and manage multiple support requests simultaneously in a fast-paced environment.

Behaviours & Key Attributes

• Technically rigorous: You have done this work, you do it well, and you hold yourself to a high standard.
• Intellectually curious: Genuine interest in the work Nextier does.
• Analytical Mindset: Approach problems methodically and find root-cause solutions.
• Continuous Learner: Proactively seeks out new skills, certifications, and industry developments.
• AI-Curious: Enthusiastic about experimenting with AI tools to enhance productivity.
• Collaborative: Works effectively across IT and business teams to deliver outcomes.
• Customer-Focused: Prioritises the end-user experience and communicates with empathy and clarity.
• Detail-Oriented: Maintains high-quality documentation and accurate records.
• Self-Motivated: Takes initiative and thrives in a fast-paced, evolving technology environment.

Why This Role Matters

Nextier's ability to deploy practitioners across borders, engage governments and multilateral partners simultaneously, and produce primary research from complex field environments depends on technology infrastructure that works, connectivity that holds, and infrastructure that does not fail at the wrong moment.

How to Apply

Interested and qualified candidates should send their CV and a cover letter outlining their technical experience and interest in Nextier's work to recruitment@thenexter.com. Only shortlisted candidates will be contacted.

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