The IT Support Engineer will provide on-call desktop support by traveling to client locations upon ticket generation, resolving hardware and software issues at Level 1, and ensuring timely service delivery within the organisation’s Lagos-based technical operations.

• Job Location: Lagos, Nigeria (Dispatch/On-Site as needed)
• Employment Type: Full-Time / Early-Career
• Salary: Not stated
• Start Date: ASAP

AUH Technologies is seeking motivated IT Support Engineers for Level 1 Desktop Support Services with a unique dispatch-based model. This role offers early-career professionals and students the opportunity to gain hands-on field experience by responding to on-site technical tickets across Lagos while developing practical troubleshooting skills in diverse client environments.

• Respond to dispatched support tickets by traveling to client sites promptly
• Provide Level 1 desktop support including hardware, software, and connectivity troubleshooting
• Diagnose and resolve common technical issues independently at client locations
• Maintain accurate records of on-site visits and resolution outcomes
• Escalate complex issues to senior engineers when necessary with detailed documentation
• Ensure professional demeanor and clear communication during client interactions
• Manage personal schedule effectively for unpredictable dispatch requirements
• Carry and maintain necessary tools and equipment for field support tasks
• Follow up with clients to confirm issue resolution and satisfaction

• Early-career professional or student with strong interest in IT support
• Basic knowledge of Windows operating systems, Microsoft Office, and common peripherals
• Ability to troubleshoot hardware failures, network connectivity, and software errors
• Reliable means of transportation for dispatch travel across Lagos
• Strong problem-solving skills and patience for working with non-technical users
• Excellent communication skills for reporting status updates clearly
• Flexibility to respond to on-call requests during business hours
• Willingness to work independently in varied client environments
• Customer-service mindset focused on quick and effective resolutions

How to Apply

Interested candidates should send their CV to info@auhtech.com. Please note that this dispatch-based role requires immediate availability and offers valuable field experience for students or graduates entering the IT support profession in Lagos.

Why this job might be a good fit

This position is ideal for tech-savvy students or fresh graduates who want real-world IT experience through diverse on-site engagements while building a foundation for advanced technical careers in Nigeria’s dynamic technology sector.

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