The IT Support Intern will support day-to-day IT operations, help users enhance their usage of IT services, and provide Level I support across the organisation.

• Job Location: Lagos, Nigeria
• Employment Type: Internship (Full-Time)
• Salary: Not stated

Carbon is a forward-thinking financial technology company dedicated to providing innovative digital financial solutions. The organisation operates with a marine-squad culture: high accountability, low politics, and focus over fragmentation.

• Support users on-site and remotely across multiple time zones.
• Handle issues raised via the helpdesk in providing Level I support.
• Provide frequent training to users on maximizing IT resources available to them.
• Carry out repair and maintenance of workstations hardware and software related issues.
• Manage and support call centre services.
• Maintain relationships with ISPs and other providers to ensure maximum service uptime and monitor SLA.
• Create hardware/software purchase requisitions and maintain hardware and software inventory.
• Support Cloud-based services.
• Manage Microsoft Windows servers, Desktop and Apple macOS.
• Manage networking and VPN services.
• Work extra hours to meet deadlines as required or where reasonable.

• 2-3 years of experience in enterprise IT support for 100 or more users.
• Experience managing open source VoIP services like Asterisk, Elastix, 3CX.
• Experience working with Cisco, Mikrotik, and Ubiquity devices.
• Experience managing Linux and Windows servers in an enterprise environment.
• Experience managing MacOS in an enterprise environment.
• Bash or Python scripting.
• Experience using, troubleshooting, and maintaining SaaS tools.
• Familiar with MacOS in an enterprise environment (as per the job post).
• Nice to Have: CCNA, CCNP, Red Hat, and Microsoft certifications; AWS Solutions Architect or GCP certifications; experience working with relational databases like MySQL, PostgreSQL; great communications skills.

How to Apply:
Interested and qualified candidates should Apply here.

Why this internship might be a good fit:
This role is suitable for an experienced IT support professional with 2-3 years of enterprise IT experience, strong knowledge of MacOS, Linux, Windows servers, networking, and SaaS tools, looking to gain hands-on experience in a fast-growing fintech environment.

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