This IT Support Officer role focuses on providing technical support to internal employees, maintaining hardware and software systems, and resolving network and system issues. The Officer will ensure maximum uptime across office infrastructure and communications toolchain while administering user accounts and monitoring connectivity. Day-to-day work covers helpdesk support, system maintenance, asset tracking, and IT security enforcement in Lagos.

• Job Location: Lagos
• Employment Type: Full-time
• Salary: Not stated

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

• Serve as the first point of contact for staff seeking technical assistance via helpdesk, email, or in-person
• Troubleshoot, diagnose, and resolve day-to-day hardware, software, network, and system issues in a timely manner
• Configure, deploy, and maintain desktop computers, laptops, printers, IP phones, extension lines, and office peripherals
• Administer user accounts, permissions, and email access across platforms (e.g., Microsoft 365 / Google Workspace)
• Monitor local area network (LAN), Wi-Fi, and internet connectivity across office locations to ensure uninterrupted uptime
• Perform routine software updates, system patches, and antivirus maintenance across all workstations
• Track and maintain an accurate inventory of corporate IT assets, software licenses, and hardware equipment
• Enforce corporate IT security policies, conduct routine data backups, and assist in system recovery protocols
• Support onboarding and offboarding procedures by provisioning or revoking user access and hardware

• Bachelor's degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline
• 1–3 years of hands-on experience in an IT support, helpdesk, or systems administration role
• Strong knowledge of Windows / macOS operating systems
• Proficiency in active directory, Microsoft 365, Google Workspace, and VoIP / IP telephony setup (e.g., Grandstream or similar)
• Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPNs, routers, switches)
• Excellent problem-solving, analytical, and troubleshooting skills
• Strong verbal and written communication skills with a customer-centric mindset

How to Apply
Interested and qualified candidates should send their CV to recruitment@hooptelecoms.com using "IT Support Officer" as the subject of the email.

Why This Job Might Be a Good Fit
This role suits someone with early IT support experience who wants hands-on responsibility across hardware, networking, and user administration rather than a narrow helpdesk queue. Because the position covers systems, telecoms, and security in a growing telecoms company, it builds practical IT operations skills that transfer across tech, telecoms, and enterprise support teams.

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