The IT Support Officer will support the IT Systems Specialist in providing first- and second-level technical support across the organisation, ensuring smooth operation of IT systems, applications, and infrastructure.

• Job Location: Lagos
• Employment Type: Full-Time
• Salary: ₦100,000–₦150,000 monthly net

TotalData Limited operates in the human resources and technology services sector, supporting organisations with IT systems and business applications. The company provides first- and second-level technical support across its operations. Its work environment is service-driven and security-conscious, with a strong emphasis on system availability, data protection, and user support.

• Provide timely and effective technical support to end-users across hardware, software, network, and business applications.
• Respond to and resolve IT incidents and service requests within agreed service-level timelines.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Manage user access, including account creation, permissions, and password resets.
• Monitor IT systems and escalate complex issues to minimize downtime.
• Perform routine system checks, updates, and basic preventive maintenance.
• Maintain accurate documentation of incidents, requests, and resolutions.
• Support staff onboarding and offboarding by provisioning and revoking IT access.
• Deliver basic IT training and user awareness sessions when required.
• Assist with IT projects, system upgrades, and new technology deployments.
• Ensure compliance with IT policies, data security, and confidentiality standards.
• Prepare periodic IT support and performance reports.
• Recommend improvements to IT processes and service delivery.

• Minimum of a bachelor's degree in Computer Science, Information Technology, or a related field.
• 1–3 years of relevant experience.
• Relevant professional certifications will be an added advantage.
• Strong IT support and troubleshooting skills.
• Solid understanding of networking and operating systems.
• Excellent problem-solving and analytical ability.
• Strong communication and interpersonal skills.
• Good time management and attention to detail.
• Customer-focused and service-oriented mindset.
• Good working knowledge of Microsoft 365 (Office 365) tools.
• Proficiency in Windows and macOS operating systems.
• Experience supporting Zoho applications.
• Basic knowledge of project management tools and software support systems.

Benefits

• Remuneration: ₦100,000–₦150,000 monthly net.
• Health Maintenance Organization (HMO).
• Leave entitlement and leave allowance.
• Group Life Insurance.
• Pension remittance/tax remittance.

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits an IT support professional who wants hands-on ownership of user support, systems, and access management rather than a narrow helpdesk role. Because the company supports Microsoft 365, macOS, and Zoho environments, the role builds broad enterprise IT experience that transfers across corporate and technology services.

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