The IT Support Officer will provide first-line support for hardware, software, network, and system-related issues, install and configure IT devices, troubleshoot operating systems and Microsoft 365, maintain IT asset records, assist with product testing and QA, and support employee onboarding and offboarding IT requirements. This role requires a candidate with 1–3 years of experience in IT Support, Helpdesk, or Technical Support.

• Job Location: Victoria Island, Lagos
• Employment Type: Full-Time (Hybrid)
• Salary: Not stated

A company is seeking a proactive and detail-oriented IT Support Officer to join its team. The organization is dedicated to providing day-to-day technical support and ensuring systems run smoothly.

• Provide first-line support for hardware, software, network, and system-related issues.
• Install, configure, and maintain laptops, desktops, printers, and other IT devices.
• Troubleshoot issues relating to operating systems, Microsoft 365, email, internet connectivity, and business applications.
• Maintain IT asset records, documentation, and troubleshooting guides.
• Assist with testing new product features, system updates, and platform enhancements.
• Identify, document, and report bugs and verify fixes.
• Support employee onboarding and offboarding IT requirements.
• Assist with IT security, software updates, and endpoint protection.

• Bachelor's Degree, HND, or equivalent in Computer Science, IT, Computer Engineering, or a related field.
• 1–3 years of experience in IT Support, Helpdesk, Technical Support, or a similar role.
• Good knowledge of Windows, macOS, and Microsoft 365.
• Basic understanding of networking concepts.
• Strong troubleshooting, analytical, communication, and documentation skills.
• Product testing/QA experience is an added advantage.
• Ability to multitask, prioritize issues, and work effectively in a fast-paced environment.

How to Apply

Interested and qualified candidates should Apply here.

Why This Job Might Be a Good Fit

This hybrid role is ideal for a tech-savvy IT professional based in or near Victoria Island with 1–3 years of experience in IT support. It offers the opportunity to troubleshoot, support system administration, and contribute to product testing in a dynamic environment.

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