An IT Support Engineer is needed to provide first- and second-level technical support to end-users, ensuring smooth operation of IT systems and maintaining high levels of user satisfaction. The role involves troubleshooting hardware and software issues, managing user accounts, and supporting the organization's IT infrastructure.

• Job Location: Remote (Lagos, Nigeria context)
• Salary: Not stated
• Employment Type: Full-time
• Benefits: Sponsored and tailored training, paid parental leave, paid time-off, flexible work style, low-interest loans, group life insurance, day off on your birthday, employee interest groups, great company culture
• Application Deadline: Not stated (posted April 27th, 2026)

Kora is the marketplace for everything payments, offering a robust payment API for payment collections, disbursements, and conversions for businesses anywhere in Africa. The company's vision is to create a world void of digital financial barriers by delivering reliable, secure, and easy-to-use digital financial solutions.

• Provide day-to-day technical support for laptops, mobile devices, and peripherals
• Diagnose and resolve hardware, software, and network issues in a timely manner
• Install, configure, and maintain operating systems, applications, and security tools
• Manage user accounts, permissions, and access controls (e.g., Active Directory, email systems)
• Support onboarding and offboarding processes (device setup, access provisioning and deprovisioning)
• Monitor and respond to helpdesk tickets, ensuring SLA adherence
• Maintain IT asset inventory and documentation
• Assist in network administration tasks (LAN/Wi-Fi connectivity, VPN support)
• Support cybersecurity practices (patching, antivirus, awareness, incident reporting)
• Provide user training and guidance on IT tools and best practices
• Troubleshoot IT technical issues and resolve them in a courteous, professional, and timely manner in person or via email, telephone, or other electronic media
• Complete setup and configuration of company laptops and desktops
• Perform other duties as assigned by the CISO

• Minimum of 1 to 3 years of experience in IT support
• Minimum of a Bachelor's degree certificate
• Good communication skills
• Good interpersonal skills
• Positive attitude
• Ability to handle stress appropriately and interact well with others
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal abilities
• Customer-focused mindset with a commitment to service excellence
• Ability to prioritise tasks and manage time effectively
• Attention to detail and strong documentation skills
• Ability to work independently and as part of a team

How to Apply
Interested and qualified? Apply here

Why this job might be a good fit
This role is ideal for an IT support professional with 1 to 3 years of experience who has a customer-focused mindset, strong troubleshooting skills, and wants to work remotely for a payment API company with excellent benefits including sponsored training and paid parental leave.

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